Terms and Conditions |
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Please take a moment to read our terms and conditions which detail the process thoroughly when dealing with Halstead Secretarial. If you have any queries, please contact us for further assistance.
1.The Contract
1.1 Halstead Secretarial will spend up to an hour discussing a client's requirements prior to their first booking. This hour will not be charged.
1.2 When a client makes a second or subsequent booking Halstead Secretarial will spend up to 15 minutes discussing the requirements/details of the task. This time won't be charged.
1.3 Halstead Secretarial will give an estimate of how long the task is likely to take. This is a guide only. The actual completion time may be more or less than the initial estimate.
1.4 The booking form is an agreement, signed by yourself and Halstead Secretarial, outlining the project, agreed deadline, total cost and payment terms. When the client is present he/she will sign the contract to indicate acceptance. When the client is not present the contract will be emailed to the client. The client will indicate acceptance in a reply to that email.
1.5 The signing of the Booking Form will form a contract between Halstead Secretarial and the client.
1.6 Work can be submitted by email, post or in person.
2.Completing a Task
2.1 The client will ensure that the Halstead Secretarial is provided with all paperwork/information necessary to complete the task.
2.2 Only time used directly on the task will be recorded; any interruptions or breaks will not be included in the completion time.
2.3 There is a minimum charge of one hours work £13.00 and you will be charged for time rounded up to the next 15 minutes thereon.
2.4 Halstead Secretarial will alert the client and seek approval to continue if a standard task overruns the initial estimate by more than 1 hour. Halstead Secretarial will not contact the client if a standard task overruns by less than 45 minutes.
2.5 Any bulk mailing costs must be paid for in advance.
2.6 Halstead Secretarial reserves the right to request full payment of the estimated cost of a task prior to starting the work if it is deemed necessary.
3.Invoicing
3.1 Halstead Secretarial will invoice the client within 7 days of the completion of a task
3.2 Additional charges will be itemised on your invoice to cover costs of postage, packing, stationery, printing etc
3.3 Mileage costs up to a total of 20 miles per task are included in the hourly rate (e.g allowing for collection and delivery of work in the local area!) Mileage over 20 miles will be invoiced at 60p a mile.
3.4 The client will pay the invoice within 30 days of the invoice date by cash, cheque or bank transfer.
3.5 Halstead Secretarial is not currently VAT registered.
4.Liability
4.1 Halstead Secretarial will not be held responsible for any loss, damage, theft etc. of data, documents or equipment or any items relating to tasks during transit to and from our premises.
4.2 Please note that in the event of fire, theft or accidental damage, Halstead Secretarial does not accept liability.
4.3 Please be advised that Halstead Secretarial s has its own virus protection software, however you are ultimately responsible for your own virus protection and should take all possible steps to protect your documents and data.
4.4 On completion of a project, the work will be proof read the work before being submitted to the client. However, you are ultimately responsible for final proof reading. Any errors will be amended free of charge when Halstead Secretarial is notified within 48 hours of you receiving the completed project.
4.5 Halstead Secretarial will not be held liable or responsible for the end use of any work completed by ourselves.
4.6 Halstead Secretarial keeps an archive of all work completed, for a 12 month period.
4.7 Halstead Secretarial retains the right to reject work that we feel is illegal, immoral or objectionable
5 Confidentiality
5.1 No details regarding our clients or information relating to work carried out will be disclosed or passed to a third party without prior consent unless we are legally obliged to do so.
5.2 Halstead Secretarial s is prepared to sign any confidentiality agreement if required and is fully compliant with the Data Protection Act 1998.
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